Effective Date: May 9, 2025 Contact Email: info@goodwinwindows.ca

Our Commitment to Privacy

At Goodwin Windows and Doors, we are dedicated to protecting your personal information and ensuring the security of your data. As a company specializing in window and door solutions, we understand the importance of transparency and reliability—not only in our products but also in the way we handle sensitive customer information. This Privacy Policy explains the types of data we collect, how we use it, and the steps we take to safeguard your privacy when you interact with our website, services, and customer support channels.

We strive to comply with all relevant data protection laws and best practices to give you confidence when using our website or making a purchase. By accessing our services, you consent to the data practices described in this Privacy Policy. If you have any concerns or questions regarding our privacy practices, please feel free to reach out to us at info@goodwinwindows.ca.

Information We Collect

We collect both personal and non-personal data to improve your experience and deliver high-quality service. The information we gather includes:

• Personal Data: When you place an order, contact us, or subscribe to our updates, we may collect your name, email address, phone number, shipping and billing address, and payment details.
• Website Usage Data: To optimize site performance and enhance user experience, we track information such as your IP address, browser type, operating system, and browsing behavior (e.g., pages visited, time spent on the site, and referring URLs).
• Communication Preferences: If you opt-in to receive promotional emails or updates, we store your preferences regarding the type of messages you wish to receive from us.
• Cookies & Tracking Technologies: Our website uses cookies to provide personalized content, remember user preferences, and analyze site performance. You can manage or disable cookies via your browser settings.

How We Use Your Information

Your data allows us to deliver seamless service, maintain security, and improve your overall experience with Goodwin Windows and Doors. Specifically, we use your information for the following purposes:

• Order Processing & Customer Support: To process purchases, provide accurate shipping details, handle returns, and assist with inquiries.
• Website Functionality & Optimization: To ensure our website runs smoothly and efficiently by analyzing technical performance and visitor interactions.
• Marketing & Promotions: If you’ve opted in, we may send newsletters, special offers, and updates about our latest products. You can unsubscribe at any time.
• Security & Fraud Prevention: We take data security seriously and use industry-standard measures to protect against unauthorized access, data breaches, and fraud attempts.

We do not sell or trade personal information to third parties under any circumstances.

Sharing and Protection of Data

While we strive to keep your data private, certain situations require us to share information with trusted partners. Your information may be disclosed in the following cases:

• Service Providers: We may share limited personal data with third-party logistics, payment processors, and customer support providers to ensure seamless transactions and support.
• Legal Compliance: If required by law or in response to legal requests, we may disclose data to authorities or regulatory bodies.
• Security Measures: In cases where fraudulent activity or security threats are detected, we may share relevant information with cybersecurity professionals to mitigate risks.

All partners who handle customer data are required to comply with strict privacy standards, ensuring your information remains protected.

Cookies and Tracking Technologies

Cookies help us improve your browsing experience by remembering preferences, enabling personalized recommendations, and analyzing website performance. Our website may also use analytics services (such as Google Analytics) to evaluate visitor behavior and enhance overall functionality.

You have the right to control cookie settings within your browser. If you disable cookies, some features of our website may not function properly.

Your Rights & Choices

We respect your control over personal data. Depending on applicable laws, you may have the right to:

• Access & Update Information: You can request access to the data we store and update or correct inaccuracies.
• Opt-Out of Marketing Communications: You may unsubscribe from newsletters and promotional emails by following the opt-out instructions provided in our messages.
• Delete Your Data: If you wish to remove your personal information from our records, you may submit a request via info@goodwinwindows.ca.
• Restrict Data Processing: Under certain circumstances, you may have the right to restrict how we process your information.

We will review and respond to all data requests in accordance with legal requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in regulations or business practices. Any modifications will be published on this page, with the latest revision date displayed at the top. We encourage users to review this policy regularly to stay informed about how we handle data.

By continuing to use our website after updates are made, you acknowledge and agree to the revised terms. If any significant changes occur that impact your rights, we will notify you directly via email.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

📧 Email:  info@goodwinwindows.ca 📍 Business Location:   6036 5 St SE, Calgary, AB T2H 1L4, Canada

Your privacy matters to us, and we appreciate the trust you place in Goodwin Windows and Doors.